How to Describe Used Item Condition and Reduce Returns
By The Garage Sail team··2 min read
Why condition descriptions matter
Most returns aren't fraud — they're expectations. The buyer expected the item to arrive in a condition your listing didn't promise but also didn't rule out.
Vocabulary that works
- New with tags / sealed: unused, packaging intact.
- New without tags: never worn; no original packaging.
- Excellent: used once or twice; no visible wear.
- Good: regular wear but no damage.
- Fair: visible wear, minor cosmetic damage.
- For parts: not fully functional. Say why.
Disclose specifics
List what a buyer would see. Scuff on right heel about 1cm. Zipper works but sticks at the top. Original insoles included; slight foot print visible.
Photograph what you describe
Every condition callout should have a matching photo.
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